Refund Policy

Thank you for shopping at LEOHEX. We take pride in the unique craftsmanship and delicate nature of our high-gloss fabrics. To ensure the best experience for all our customers, we have established the following policy.

1. 14-Day Return Window

You have 14 days from the date you receive your order to request a return. Any requests made after this 14-day period will not be eligible for a refund or exchange.

2. Condition of Returned Items

Due to the specialized nature of LEOHEX garments—specifically our high-gloss, metallic, and "liquid-look" fabrics—we maintain strict standards for returns. To be eligible for a return, your item must be in pristine, sellable condition:

• No Snags or Scratches: Our fabrics are extremely delicate. Any signs of fabric snags, fingernail scratches, or friction damage will result in the return being rejected.
• Unworn & Unwashed: Items must be in their original state, free from any odors (perfume, deodorant, etc.), stains, or signs of wear.
• Original Packaging: All items must be returned in their original LEOHEX packaging with all brand tags and labels still attached.

3. Important Handling Precautions

Because our high-reflectivity yarns and glossy coatings are sensitive to sharp objects, we highly recommend the following when trying on your garments:

• Wear soft gloves to prevent fingernail snags.
• Avoid wearing sharp jewelry or watches during fitting.
• Ensure your skin is free of oils or lotions that may mark the "liquid" surface.

4. Non-Returnable Items

The following items cannot be returned:

• Damaged Items: Any garment showing snags, surface marks, or pulled threads.
• Clearance/Final Sale: Items purchased during a "Final Sale" or clearance event.
• Custom Orders: Any personalized or custom-sized LEOHEX products.

5. Return Shipping

• Customer Responsibility: Customers are responsible for all return shipping costs unless the item arrived with a verified manufacturing defect.
• Non-Refundable Fees: Original shipping fees paid at the time of purchase are non-refundable.
• Tracking: We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

6. Refunds & Inspection

Once your return is received, our team will conduct a thorough inspection of the fabric integrity. We will notify you of the approval or rejection of your refund based on the item's condition.

• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
• Rejected Returns: If an item is found to be damaged or worn, it will be sent back to the customer at their expense, and no refund will be issued.